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"Thank you for sending a member of your staff, at such short notice, to clean my flat when my usual cleaner called in sick. I had to rush off to a meeting and literally just handed her the keys. When I returned to my home I was thrilled to find it tidied and cleaned to perfection. The girl had worked on her own initiative and even located where to put the rubbish in the basement. I am so grateful to her."
Helen, Notting Hill